Buying: Q&A

How do I buy premium features?

There are several ways to buy. You can:

I never did any in-app purchase using my phone. Is it safe?

Absolutely safe and secure. The payment is 100% handled by Google. It is a direct interaction between you and Google. Any info you provide is kept strictly private. At the end of the transaction, Google informs the app whether the purchase is successful or not. Based on that, the premium feature is enabled. Google ensures that the process is transparent, safe and fully secure.

Can I use Paytm?

Yes. You can buy Google Play Recharge code from Paytm. You'll get the code immediately. You can use the recharge code to buy our premium features. Follow these instructions for getting the code:

Paytm Google Play Recharge
Paytm Google Play Recharge
Paytm Google Play Recharge

Once you have your Google Play Recharge Code, follow these steps to use it to buy our premium features.

Can I use Amazon?

Yes. Amazon sells Google Play Gift Code (digital) and Google Play Gift Cards (physical) in various denominations. You can get either of them:

Once you have the code, follow these steps to use it to buy our premium features.

Can I use MobiKwik?

Yes. You can buy Google Play Recharge code from MobiKwik as shown below.

Paytm Google Play Recharge

You'll get the code immediately. Once you have your Google Play Recharge Code, follow these steps to use it to buy our premium features.

Can I use Freecharge?

Yes. You can buy Google Play Recharge code from Freecharge . You'll get the code immediately. You can use the recharge code to buy our premium features. Follow these steps for getting the code:

Freecharge Google Play Recharge
Freecharge Google Play Recharge - Enter mobile number
Freecharge Google Play Recharge - Enter amount

Once you have your Google Play Recharge Code, follow these steps to use it to buy our premium features.

Can I use PhonePe?

Yes. You can buy Google Play Recharge code from PhonePe. You'll get the code immediately. You can use the recharge code to buy our premium features. Follow these instructions for getting the code:

PhonePe Google Play Recharge
Google Play Recharge - Enter amount

Once you have your Google Play Recharge Code, follow these steps to use it to buy our premium features.

Can I use some other mobile wallet?

Check if you can buy a Google Play Recharge code, or Google Play Gift Code with your mobile wallet. Many wallets offer these. Here's the official list of retailers.

Once you have your Google Play Recharge Code, follow these steps to use it to buy our premium features.

Can I use BHIM/UPI?

Yes. You can use BHIM/UPI payment method to get a Google Play Recharge from Paytm or PhonePe.

  • To get Google Play Recharge from Paytm, click here.
  • For instructions on getting Google Play Recharge using PhonePe app, click here.

You'll get the code immediately. You can use the recharge code to buy our premium features.

Once you have your Google Play Recharge Code, follow these steps to use it to buy our premium features.

Can I use netbanking?

Sure, you can. These screens show you how:

purchase dialog
purchase dialog
purchase dialog
purchase dialog

Can I use cash?

You can buy a Google Play Gift Card from a local retailer or an online shop like amazon or snapdeal using cash as the payment method.

Once you have your Google Play Gift Card, follow these steps to use it to buy our premium features.

Are physical gift cards available?

Yes. amazon, snapdeal and other retailers sell Google Play gift cards. The same gift cards may be available at shops near you.

Once you have a Google Play gift card, you can use it to buy our in-app features as detailed here.

Paytm Google Play Recharge

I have Google Play Recharge Code. How do I use it?

purchase dialog
purchase dialog with redeem option
Redeem Google Play Recharge. Code entry.
Redeem Google Play Recharge. Confirmation.
Redeem Google Play Recharge. Balanced Added.
Buying using Google Play balance

Can you simply charge to my mobile bill?

You can get the feature and pay for it through your your mobile bill. Look for your mobile operator's name in payment methods. Currently Airtel, Vodafone and Idea support this feature in India.

Warning: Mobile carriers charge a certain percentage as convenience fee in addition to the feature's price.

purchase dialog
purchase dialog
carrier billing option
carrier billing dialog
buying with carrier billing

What happens if something goes wrong during the purchase?

Don't worry. Your money is safe. Millions of purchases happen every day. Problems are extremely rare. Worst case scenarios are well thought out by Google. If the issue is specific to our app, you can always contact us at shrutibox@kuyil.org

My credit/debit card is not accepted!

Google does not accept some cards (e.g. RuPay). If your card is not accepted, please try a different card or use other payment methods.

I don't have credit/debit cards. Can I still buy?

Of course, you can buy. The following methods don't require a credit/debit card. Use one of these methods:

  • Use Paytm, PhonePe or Freecharge to get a Google Play Recharge Code, or
  • Use your bank account directly through netbanking, or
  • Use your bank account: Using BHIM/UPI payment option, get a Google Play Recharge Code with mobile wallets such as Paytm, PhonePe or Freecharge, or
  • Get a Google Play Gift Card from a local shop or order online using cash, or
  • Pay through your mobile bill.

Help! Purchase failed but my card was charged?

Don't worry. You will NOT lose your money. In extremely rare cases, transaction may be incomplete after deducting money. If it ever happens, Google will automatically revert the money to your account in a few days. If you have any issues, write to us at shrutibox@kuyil.org, we'll follow it up with Google.

I purchased premium. It used to work before but it doesn't anymore.

If you have purchased but unable to use premium, it is a temporary issue caused by one of the following reasons. Did you do any of these?

  • Ran a cleaner to free up space in your device?
  • Cleared Shruti or Play store app's cache/data?
  • Added a different google account to your device, or switched user?
  • Did your phone face low memory issue recently?
  • Did you do factory-reset on your device?

As you may know, purchases are handled by Google Play. When you open Pocket Shruti Box, it will ask Google Play whether you have bought premium. If Google Play says yes, Pocket Shruti Box will enable the feature. Google Play usually saves your purchases in your device so that your purchases would work even when you are offline. The purchase info may not be readily available when you switch google accounts or clear Play store's cache/data.

Please try the following:

  1. Make sure you are connected to internet. (You'll need internet this one time to retrieve and verify your purchase. Later, you can continue to use the app and premium without internet)
  2. Swipe apps from recent apps list, especially Google Play and Pocket Shruti Box.
  3. Open Google Play, open its menu -> accounts -> Order History. You should see premium in the list as purchased. If NOT, go back to Google Play's menu, choose the Google account with which you made the purchase and login.
  4. If you see premium in your Google Play's order history, open Pocket Shruti Box, preferably with internet ON. Wait for a moment, and use a premium feature. It should work.
  5. If you use cleaner app, please exclude Pocket Shruti Box and Google Play to prevent this problem happening again.

Do I need internet connection every time to use premium features?

No, after purchase the app and premium features can be used without internet connection. But if you clear data/cache of Pocket Shruti Box or Google Play app, or log out from your Google account on Play store, you would need internet connection once to retrieve your purchases and enable premium features. See here.

Say I bought premium features. What happens when I uninstall and reinstall the app? Should I buy again?

No need to buy again. The feature is yours once you buy it. You can uninstall and reinstall the app any number of times. Your purchases will be remembered. This is true for all our premium features.

What if I lose my phone?

Your purchases are remembered by Google servers. They are linked to your Google or Gmail account. So, even in the unfortunate event of losing your phone, your purchases are safe.

What if I get a new phone? Do I have to buy the feature again?

No, you don't have to buy the same feature again. The app will automatically retrieve your purchases and enable relevant feature(s). Google provides info about your purchases based on your google account. You just need to ensure that you use the same Google or Gmail account on the new device.

I made the purchase. But the feature isn't what I expected. What do I do now?

Please email us at shrutibox@kuyil.org with the details. We will work on it as our top priority. Alternatively, you can request for a refund from Google using this form. If the purchase was made within 2 hours, refund may happen immediately. If the purchase was made within 48 hours, the refund may take 15 minutes to two business days. Obviously, after the refund the specific premium feature will be disabled. You may make a fresh purchase to enable the feature again.