Buying: Q&A

How do I buy premium features?

There are several ways to buy. You can:

I never did any in-app purchase using my phone. Is it safe?

Absolutely safe and secure. The payment is 100% handled by Google. It is a direct interaction between you and Google. Any info you provide is kept strictly private. At the end of the transaction, Google informs the app whether the purchase is successful or not. Based on that, the premium feature is enabled. Google ensures that the process is transparent, safe and fully secure.

Can I use Paytm?

Yes. You can buy Google Play Recharge code from Paytm. You'll get the code immediately. You can use the recharge code to buy our premium features. Follow these instructions for getting the code:

Paytm Google Play Recharge
Paytm Google Play Recharge
Paytm Google Play Recharge

Click here to get Google Play Recharge code, and follow these steps to use this code to buy our premium features.

Can I use Amazon?

Yes. Amazon sells Google Play Gift Code (digital) and Google Play Gift Cards (physical) in various denominations. You can get either of them:

Once you have the code, follow these steps to use it to buy our premium features.

Can I use MobiKwik?

Yes. You can buy Google Play Recharge code from MobiKwik as shown below.

Paytm Google Play Recharge

Click here to get Google Play Recharge code. Once you have the code, follow these steps to use it to buy our premium features.

Can I use Freecharge?

Yes. You can buy Google Play Recharge code from Freecharge . You'll get the code immediately. You can use the recharge code to buy our premium features. Follow these steps for getting the code:

Freecharge Google Play Recharge
Freecharge Google Play Recharge - Enter mobile number
Freecharge Google Play Recharge - Enter amount

Click here to get Google Play Recharge code. Once you have the code, follow these steps to use it to buy our premium features.

Can I use PhonePe?

Yes. You can buy Google Play Recharge code from PhonePe. You'll get the code immediately. You can use the recharge code to buy our premium features. Follow these instructions for getting the code:

PhonePe Google Play Recharge
Google Play Recharge - Enter amount

Once you have the code, follow these steps to use it to buy our premium features.

Can I use some other mobile wallet?

Check if you can buy a Google Play Recharge code, or Google Play Gift Code with your mobile wallet. Many wallets offer these. Here's the official list of retailers.

Once you have the code, follow these steps to use it to buy our premium features.

Can I use my UPI ID from BHIM, GPay, PhonePe, etc?

Yes. You can use your UPI ID from BHIM, GPay, PhonePe, etc. Just follow these steps:

  1. Purchase Google Play Recharge code from Paytm, PhonePe, MobiKwik, Freecharge or Amazon using your UPI ID. You'll get the code immediately.
  2. Once you have the code, follow these steps to use it to buy our premium features.

Can I use netbanking?

Sure, you can. These screens show you how:

purchase dialog
purchase dialog
purchase dialog
purchase dialog

Can I use cash?

You can buy a Google Play Gift Card from a local retailer or an online shop like amazon or snapdeal using cash as the payment method.

Once you have the code, follow these steps to use it to buy our premium features.

Can I use RuPay credit or debit card?

Though Google Play currently does not accept RuPay cards, you can still get our premium features. Please follow these steps:

  1. Get Google Play Recharge code from Paytm, PhonePe, MobiKwik, Freecharge or Amazon. You can use your RuPay card for this.
  2. Once you have the code, follow these steps to use it to buy our premium features.

Are physical gift cards available?

Yes. amazon, snapdeal and other retailers sell Google Play gift cards. The same gift cards may be available at shops near you.

Getting physical gift card takes time. Alternatively, you can get digital Google Play Recharge code instantly; buy it online from Paytm, PhonePe, MobiKwik, Freecharge or Amazon.

Once you have the code, follow these steps to use it to buy our premium features.

Paytm Google Play Recharge

I have Google Play Recharge Code. How do I use it?

Follow these steps to use Google Play gift card or recharge code

  1. Start the purchase flow from our app.
  2. Tap on Redeem and enter the code.
purchase dialog
purchase dialog with redeem option
Redeem Google Play Recharge. Code entry.
Redeem Google Play Recharge. Confirmation.
Redeem Google Play Recharge. Balanced Added.
Buying using Google Play balance

Can you simply charge to my mobile bill?

You can get the feature and pay for it through your your mobile bill. Look for your mobile operator's name in payment methods. Currently Airtel, Vodafone and Idea support this feature in India.

Warning: Mobile carriers charge a certain percentage as convenience fee in addition to the feature's price.

purchase dialog
purchase dialog
carrier billing option
carrier billing dialog
buying with carrier billing

What happens if something goes wrong during the purchase?

Don't worry. Your money is safe. Millions of purchases happen every day. Problems are extremely rare. Worst case scenarios are well thought out by Google. If the issue is specific to our app, you can always contact us at shruti@kuyil.org

My credit or debit card is not accepted!

Google does not accept some cards (e.g. RuPay). You can still use your card to make sucessful purchase indirectly. You can get Google Play recharge code using your card from Paytm, PhonePe, MobiKwik, Freecharge or Amazon. Once you have the code, follow these steps to buy our premium features.

Alternativlely, you can try a different card or use other payment methods.

I don't have credit or debit card. Can I still buy?

Of course, you can buy. The following methods don't require a credit or debit card. Use one of these methods:

Help! Purchase failed but my card was charged?

Don't worry. You will NOT lose your money. In extremely rare cases, transaction may be incomplete after deducting money. If it ever happens, Google will automatically revert the money to your account in a few days. If you have any issues, write to us at shruti@kuyil.org, we'll follow it up with Google.

I purchased 12 Swarams Pack. It used to work before but it doesn't anymore.

If you have purchased but unable to use 12 Swarams Pack, it is a temporary issue caused by one of the following reasons. Did you do any of these?

  • Ran a cleaner to free up space in your device?
  • Cleared Shruti or Play store app's cache/data?
  • Added a different google account to your device, or switched user?
  • Did your phone face low memory issue recently?
  • Did you do factory-reset on your device?

As you may know, purchases are handled by Google Play. When you open Shruti, it will ask Google Play whether you have bought 12 Swarams Pack. If Google Play says yes, Shruti will enable the feature. Google Play usually saves your purchases in your device so that your purchases would work even when you are offline. The purchase info may not be readily available when you switch google accounts or clear Play store's cache/data.

Please try the following:

  1. Make sure you are connected to internet. (You'll need internet this one time to retrieve and verify your purchase. Later, you can continue to use the app and 12 Swarams Pack without internet)
  2. Swipe apps from recent apps list, especially Google Play and Shruti.
  3. Open Google Play, open its menu -> accounts -> Order History. You should see 12 Swarams Pack in the list as purchased. If NOT, go back to Google Play's menu, choose the Google account with which you made the purchase and login.
  4. If you see 12 Swarams Pack in your Google Play's order history, open Shruti, preferably with internet ON. Wait for a moment, and switch to "All" swarams mode. It should work.
  5. If you use cleaner app, please exclude Shruti and Google Play to prevent this problem happening again.

Do I need internet connection every time to use premium features?

No, after purchase the app and premium features can be used without internet connection. But if you clear data/cache of Shruti or Google Play app, or log out from your Google account on Play store, you would need internet connection once to retrieve your purchases and enable premium features. See here.

Say I bought premium features. What happens when I uninstall and reinstall the app? Should I buy again?

No need to buy again. The feature is yours once you buy it. You can uninstall and reinstall the app any number of times. Your purchases will be remembered. This is true for all our premium features.

What if I lose my phone?

Your purchases are remembered by Google servers. They are linked to your Google or Gmail account. So, even in the unfortunate event of losing your phone, your purchases are safe.

What if I get a new phone? Do I have to buy the feature again?

No, you don't have to buy the same feature again. The app will automatically retrieve your purchases and enable relevant feature(s). Google provides info about your purchases based on your google account. You just need to ensure that you use the same Google or Gmail account on the new device.

I made the purchase. But the feature isn't what I expected. What do I do now?

Please email us at shruti@kuyil.org with the details. We will work on it as our top priority. Alternatively, you can request for a refund from Google using this form. If the purchase was made within 2 hours, refund may happen immediately. If the purchase was made within 48 hours, the refund may take 15 minutes to two business days. Obviously, after the refund the specific premium feature will be disabled. You may make a fresh purchase to enable the feature again.